Took my equipment up to the Comcast office in Rockville today. Was dreading it after the time we’d had with the service (although the people were always nice enough - except for that nasty contractor). I stood in line for about 20 minutes and was seen by a cordial gentleman. At Comcast in Rockville they have plate glass covered cubicles and you have to slide the equipment through a 4×12″ opening. I wonder if they feel threatened.

The man behind the counter coolly, but cordially asked me to slide him the pieces of equipment one at a time and I did so, not so coolly, but cordially. He asked for my telephone number, then asked if I wanted to port the number elsewhere. I told him I had already done so. Then he looked at his screen, and quietly said, can I ask you a question? I said he could. He asked when we began having the problems. I said early August. He asked if anyone had switched the modem, I said yes, someone did at the end, but the issues still happened. He kept on shaking his head as he entered the equipement into the computer. I then got out my checkbook, opened it and waited for him to tell me how much the final bill would be. (I expected something around $75, but also expected a fight because we were leaving early (even though we never signed the contract). When we were done he said it was not going to cost anything. I must have looked shocked because he said, put your checkbook away. And apologized for the poor service.

Wow. All I can say is Wow!

Then again, this is Comcast. Perhaps the folks out in the Billing land won’t get the memo.